Frequently Asked Questions (FAQ)

Coinexo International Software Services Pvt Ltd

1. What services does Coinexo International Software Services Pvt Ltd offer?

We specialize in providing the following services:

• Web Design and Development

• Software Development

• Digital Marketing

• Payment Gateway Integration

• Advisory Services

For more details, please visit our website or contact our sales team.

2. How do I purchase your services?

To purchase our services, follow these steps:

1. Contact us to discuss your project requirements.

2. Complete the KYC process by submitting your full name, address, signature, and a valid national ID document.

3. Make the required payment (50% upfront to start the project).

4. Once the payment is verified, you will receive a tracking number to monitor your project’s progress.

3. What is the payment process?

Our payment process is as follows:

• 50% upfront payment is required to start the project.

• 40% payment is due when 90% of the project is completed, and a live demo is provided.

• 10% final payment is due upon project completion, after which all files, APKs, and admin login details will be delivered.

4. How do I track my project’s progress?

Once the initial payment is made and verified, you will receive a tracking number. You can use this number to monitor the progress and delivery timeline of your project.

5. What happens after I make the full payment?

After the full payment is completed:

• We will deliver all project files, APKs, and original admin login details.

• You will receive an email confirming the delivery date of your project.

6. What is your refund policy?

We do not offer refunds once the project has commenced. However, if the project is not delivered as per the agreed terms, we will work with you to resolve the issue.

7. What if I am involved in illegal or cybercrime-related activities?

Coinexo international Software Services Pvt Ltd. is not responsible for any illegal or cybercrime-related activities conducted by the buyer using our services. By agreeing to our terms, you indemnify us against any claims or liabilities arising from such activities.

8. How long does it take to complete a project?

The timeline for project completion depends on the scope and complexity of the work. A detailed timeline will be provided in the Statement of Work (SOW) or Project Proposal after discussing your requirements.

9. Do you provide support after project delivery?

Yes, we offer post-delivery support for a limited period. Please contact our support team for assistance.